Privacy Policy
Last Updated: 20th June 20251. Introduction
Capitalised terms in this document are defined here in this section and in the definitions section at the end of the document. The Provider / The Provider’s: means CSS Crane Hire Pty Ltd (ABN: 69 135 843 113) of 25 Levis Dr, Perth WA 6155, Australia contactable on admin@csscranehire.com.au. Individuals: means individuals who use the Services. While providing the Services, The Provider collects Personal Information about Individuals. This document describes how the Provider collects, stores, uses and discloses Personal Information.
2. Types of information collected
The Provider may collect the following types of Personal Information about Individuals:
- names
- addresses
- details of products or services provided
- records or notes on communication
- content posted on The Provider’s website or services
- email addresses
- telephone numbers
- telephone recordings and related metadata
- dates of birth
- computer/device info via cookies
- IP addresses
3. How information is collected
Personal Information is collected via:
- customer surveys
- The Provider’s website
- communications with Individuals
- automated analysis of service usage
- phone call recordings (with consent)
4. How information is held and secured
Held using:
- third-party data storage services
- applications used by The Provider
- employee-operated devices
- printed paper/archival storage
- industry-standard security measures
- passwords, encryption, firewalls, SSL
- physical security
- reputable vendors
5. Deletion of Personal Information
The Provider deletes information when:
- it’s no longer needed
- requested by Individuals and reasonable to comply
6. What information is used for
To:
- provide services
- analyse usage
- communicate
- send marketing (internal and third-party)
- run promotions
- assess job applicants
- comply with laws
- enforce agreements
- process payments
7. Disclosures of information
May disclose to:
- employees
- advisors
- service providers
- software providers
- payment operators
- partners/sponsors
- regulators
- courts
8. Disclosing outside Australia
The Provider may disclose Personal Information to overseas organisations. Individuals consent by using the services. The Provider attempts to ensure such organisations handle info responsibly, but rights may differ from Australian standards.
9. Privacy contact
For questions or complaints, contact: 📧 admin@csscranehire.com.au Response expected within 10 days. Escalation to OAIC possible: oaic.gov.au
10. Accessing information
Individuals may request access to, or modification of, their Personal Information.
11. Unknowingly collected information
If Personal Information is received without intent (e.g., via third-party platforms), it will still be handled per this policy and the Privacy Act.
12. Disclosures during use of services
Individuals may share info with external Organisations during service use. The Provider does not control how those Organisations handle such information.
13. Changes to this policy
This document may change. Individuals should check it regularly.
14. Definitions
Organisation / Organisations: An organisation using the Service. Service / Services: The web interface offering plant and machinery information. Personal Information: Any data defined as ‘personal information’ under privacy law. Privacy Act: The Privacy Act 1988 (Cth).